25 Customer Service Metrics & KPIs + How to Track Them If you find an agent that is always closing too few tickets, it may be time to let them go, unfortunately. How frequently your brand is mentioned on social media is a critical metric to track if you want to provide incredible support and…
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Salesforce Small Business Pricing: Affordable Solutions
Ten ways that AI can help your small business On top of chat, Slack also offers video chat, file storage and some super powerful integrations that can send alerts and even automate a lot of repetitive business tasks. Not only do you need to make sure you are selecting the right tools, but you also…
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11 Best e-Commerce Chatbots for 2023
5 Best Shopping Bots For Online Shoppers Azure integration allows users to integrate on-premises and cloud-based applications, data, and processes across an entire company. Chatfuel integrates with applications such as Facebook and Twitter, and users can also integrate their chatfuel bot with Zapier. With Botsify, you can create more sophisticated virtual assistants for your ecommerce,…
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How AI Is Primed To Disrupt HR And Recruiting
New IBM study reveals how AI is changing work and what HR leaders should do about it By masking names and other personally identifiable data contained in resumes, AI will assist recruiters in staying on track and focusing on the candidate's skills and qualifications. The goal of hiring managers is to employ the most qualified…
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